Qualitative Assessment of User Acceptance within Action Design Research and Action Research: Two Case Studies
Abstract
Nowadays, there are several models to evaluate technological acceptance of software developed through Action Design Research and Action Research. These models rely on quantitative techniques to study user behavioural intentions and thus predict the use of a technology. This paper presents our experiences in using qualitative methods to assess such acceptance in the development of specialized tools for Strategic Scanning. Our study suggests that qualitative methods can be an alternative to evaluate technology acceptance in situations where the number of users is small or where there are requirements for continuous improvement.
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