Cloud Computing in Ecuadorian Higher Education: A Case Study on Use, Benefits, and Challenges at UTEQ

Abstract

Digital transformation continues to reshape higher education, with cloud computing emerging as a key enabler of enhanced accessibility, collaboration, and academic management. This study investigates the use of cloud computing in Ecuadorian universities by identifying its benefits, barriers, and opportunities through a survey of key stakeholders in the education system. A quantitative approach was employed using a structured questionnaire to collect data on participants’ knowledge levels, tools used, perceived advantages, challenges, and expectations. The main benefit identified was accessibility from any location (92%), followed by enhanced collaboration (73%) and the modernization of educational practices (43%). The primary challenges included lack of training (67%), limited connectivity (58%), associated costs (46%), and concerns about data security and privacy (34%). These findings underscore the need to strengthen technological infrastructure and provide targeted training to optimize the effective use of cloud computing. Regarding future perspectives, 71% of respondents advocated for greater integration into teaching and learning, while 64% suggested expanding its use across academic and administrative domains. Cloud computing represents a strategic asset for Ecuadorian higher education. However, its full adoption requires addressing infrastructure and capacity-building challenges through policies that promote collaboration, innovation, and the efficient management of institutional resources.